Privacy, Cookies Policy, Terms and Conditions

Privacy Policy

James of Shepperton is committed to protecting your privacy and this statement sets out our policy on how we will and will not use any personal information you supply us with.

Here at James of Shepperton, customer privacy and security is taken very seriously. For example, any emails we send you, will have only been sent from or, any other form of email contact will not have come from ourselves, if in any doubt about the authenticity of any contact from ourselves then please do call us on 01932-254345 in order to validate or otherwise the contact in question. Please also note that we will never ask you to reveal your actual password details (other than a direct request from our order page when you are shopping on our site) as these details are private to you.

We will use your email address to forward you with the occasional special offer, new recipe information or to inform of new products. That said, we fully appreciate that at times we all feel that we receive “information overload”, you can therefore simply opt out of receiving such information by clicking on the “unsubscribe” button.

We can also promise you that we NEVER sell or share customer details.

Cookies Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use cookies to provide the best customer experience when using our website. Cookies allow our website to respond to you as an individual by gathering and remembering information about you, such as storing the contents of your shopping basket between visits. We also use cookies to analyse website behaviour, such as pages visited, so we can develop the website to reflect our customers’ interests. We might collect and use information about your computer (such as your IP address, operating system and browser type) for system administration and reporting (including, where relevant, reporting aggregate information to third parties such as our advertisers). The information that we collect is statistical data about your browsing history and does not identify any individual. For the same reasons, we may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.


James of Shepperton uses a number of different types of Cookies:

  • Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off. They are session-based cookies that are required for the operation of the website. For example, cookies that enable you to log in to your account or checkout, cookies that recognise when an item has been added to the basket, cookies that store recently viewed items, etc.
  • Preference Cookies: These persistent cookies are used to remember you across multiple sessions on our website. For example, they allow you to remain logged in after leaving our website or remember what products you have you added to your online shopping basket so they remain there for when you next visit the website.
  • Performance and Analytical Cookies: These third-party cookies enable us to monitor and analyse how visitors use our website. For example, they collect anonymous information on how visitors move around the website and what pages they view. We use Google Analytics as our analytical platform. We don’t send, nor does Google Analytics collect, any personal information that can be used to directly identify you as an individual.
  • Marketing and Advertising Cookies: These third-party cookies record your visit to the website and your browsing behaviour, such as the products you’ve looked at or social share buttons you’ve clicked on. These cookies can be used to deliver advertising and messaging relevant to your interests. These cookies may be placed by us or by carefully chosen advertising networks with our permission. These cookies are targeted towards you as an individual (based on your behaviour on the website), but do not contain any personal details or information that can be used to directly identify you.


For more information about cookies and how to control their use, you can visit the following website:


If you have any questions or experience any difficulties on the website pertaining to cookies, please get in touch by emailing and we’ll do our best to help.


You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.

You may opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.



We may change how we use cookies from time to time to ensure we meet the high standards our customers expect. We recommend you check this page periodically to review our current policies and practices.


Our Terms and Conditions


We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our shop customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.


When placing your order, it is important that someone should be at home to take delivery. The delivery shall be deemed to have been made either when the consignee accepts delivery in person, or when the driver leaves your chill-pack at the premises. Delivery day selection is a guide and may be change due to stock or courier limitations.


You may rest assured we have taken great care to ensure your goods arrive in best condition. Your produce will be carefully packaged to maintain freshness. We will deliver directly from our shop to your door in our own refrigerated vehicle.


When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete, except for the products that are sold as a unit price. Where applicable, we show the weight price online for guidance only. Due to the nature of our products weight cannot always be guaranteed. We will not accept liability for underweight or overweight produce. The published price is the unit price, the weight bracket is a guide weight bracket for the products.. We Will endeavour to meet weight expectations and the minimum weight. 


Whilst we take every precaution to avoid and minimise cross contamination of our food, we cannot guarantee that trace elements of allergens do not exist. Our food production areas also handle products containing all 14 allergens. These include: MILK, NUTS, EGGS, PEANUTS, FISH , CRUSTACEANS, MOLLUSCS, CEREALS, SOYA, SULPHITES, CELERY, LUPINS and MUSTARD. 


Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfill some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.


If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.


In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.


We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed.


All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.


The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.

Goods to be returned must clearly show the order number obtained from the Supplier on the package.

Christmas Orders and Covid

When an order is placed for Christmas, unfortunately, we cannot refund if the order is cancelled within 14 days before the due delivery or collection date.  This is due to the fact that all products are ordered specifically to satisfy orders.  Poultry is killed to order up to 14 days prior to the delivery date.  A full credit note will be issued.  


Under our Covid policies and our producers policies, once a product has been delivered by James of Shepperton, there cannot be any return, due to contamination risks.

Payment options

We accept the following payment cards: Visa, Google Pay, Visa Debit, MasterCard, Amex.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.