The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.
Goods to be returned must clearly show the order number obtained from the Supplier on the package.
If the delivery fails as a result of DPD not being able to gain access to the property or because you were not at home and had made no alternative arrangements with DPD. James of Shepperton cannot take responsibility for this and no refund will be available.
The Selected Delivery Day is a guide and may be changed due stock limitations or delays by our courier.
Christmas Orders and Covid
When an order is placed for Christmas, unfortunately, we cannot refund if the order is cancelled within 14 days before the due delivery or collection date. This is due to the fact that all products are ordered specifically to satisfy orders. Poultry is killed to order up to 14 days prior to the delivery date. A full credit note will be issued.
Under our Covid policies and our producers policies, once a product has been delivered by James of Shepperton, there cannot be any return, due to contamination risks.